Support, stability & continuous improvement
One support channel, clear priorities and visibility into incidents, requests and improvements.
Nematek scopes processes, users, data, controls and dashboards before go-live. Exact components remain tied to the selected level and approved quote.
Help using delivered functionality
Routine access management
Diagnosis and correction of reproducible Nematek-attributable defects
Minor configuration changes within included hours
Periodic platform and backup checks based on plan
Plan-based reporting or follow-up meeting
Interview, site visit and understanding of the priority process.
Scope, roles, data, integrations, timeline and acceptance criteria.
Configuration and demonstration of the critical workflow.
Configuration, agreed development, integrations, security and testing.
Data preparation, role-based training, validation and go-live.
Essential and Business offers include training support; Enterprise uses a role-based plan. Exact volume is confirmed in the quote.
Nematek One Support covers help with delivered functionality, routine access management and incident diagnosis based on the selected plan.
View support →Nematek Managed Cloud, dedicated environment, customer infrastructure, local/hybrid or compatible existing instance based on customization and ownership needs.
View hosting →Indicative amounts in FCFA (XAF), excluding tax. The quote separates one-time implementation fees from recurring operations, hosting or support fees, as well as third-party services and future changes. Final pricing depends on discovery.
Essential
35,000 FCFA/month2 included hours • P1: 8 business hoursBusiness
70,000 FCFA/month5 included hours • P1: 4 business hoursPremium
150,000 FCFA/month12 included hours • P1: 2 business hoursEnterprise
Custom quoteCustom SLAP1 times are target response times, not resolution guarantees. Unused hours do not roll over unless the contract states otherwise.
No. It is documented implementation guidance or a pricing rule. Final pricing depends on scope, data, users, sites, integrations, hosting and third-party services.
Yes, based on the selected level and agreed scope. Training is organized around user roles and the workflows actually delivered.
Yes when the integration is documented and validated during discovery. Third-party integrations are priced separately where needed.
Yes. Nematek prepares a demonstration focused on your priority problem using demonstration or anonymized data.
Industry solutions
Pharmacy, batches & expirations
Control inventory, anticipate expirations and improve product availability.
Implementation
From 1,200,000 FCFA
Security & support
Digital protection & continuity
Protect critical accounts, devices, domains, backups and renewals.
Implementation
From 250,000 FCFA
Web & hosting
Managed hosting & backup
Managed hosting, backups, security, monitoring and clearly defined responsibility.
Implementation
From 240,000 FCFA/year
Nematek One Support
An assessment confirms the right solution, required data, integrations and budget.
